Building brand trust with explainer videos

· Tricks of the trade · , ,

Education and entertainment join forces

There comes a time in every business when you need to educate your customers about something that’s important to you. It could be a new product or service, a project you’re involved in, a position you’re taking a stance on, or even your organisation in general. Presenting this information in an easily digestible yet engaging way is where most businesses start to struggle.

Finding a concise way to communicate your value (and your values) is a powerful business asset, which is the main reason that most companies spend months, or even years, refining their elevator pitch. So how can you effectively communicate this information to potential customers?

The first thing to understand is customers are time-poor – they’re looking for succinct information about who you are, what you do and why they should be shopping with you. While your first instinct might be to kit out your website with a series of lengthy paragraphs detailing the intricacies of your offering, the reality is you need to communicate fast to keep potential customers on your page with a good mix of written and visual content.

Successfully educating your consumers means capturing their attention and helping them to understand your proposition, while keeping them engaged so they don’t click away. This is where explainer videos come in.

An explainer video uses storytelling to convey your message clearly and concisely, with the use of stimulating animation to hold their attention. Their short format and animated imagery can help to illustrate core messages effectively, with a greater level of information retention compared to text alone.

Take the video we made for the Australian Driverless Vehicles Initiative (ADVI). To unpack the mystifying topic of driverless cars and how Australia can position itself as a key player in the field, we created a visual story of ADVI and its reason for being: the progression of autonomous vehicle technology at an international level and the developments needed on Australian soil to help us stay at the forefront of this global movement. All this in under two minutes.

After watching the video, viewers are aware of the pace of progression in the field, the benefits of the technology and the eventual goals of ADVI, ultimately inspiring them to place their trust in the organisation.

Simply put, if consumers don’t understand your offering, they’ll find it difficult to develop trust in your brand. Excelling by nailing your messaging and demonstrating best practise communication tactics like explainer videos will establish your place as an industry leader, strengthening your reputation and ideally building brand equity.

Whether you’re a veteran of the trade or just finding your legs, effective storytelling is essential to communicate your value proposition to consumers. A great explainer video will make the perfect pitch, every time.

Written by Keep Left · · Tricks of the trade · , ,
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